Preferences can be set in the e-service minu.omniva.ee by choosing ‘Tell us wherefrom you wish to receive your parcels’ and log in to e-service. For an account registration, enter your mobile number and then you will receive a text message with a confirmation code that you need to enter into the e-service to confirm your phone number. After the confirmation, it is possible to assign up to 5 preferred places of receipt.

If it is important for you to receive the parcel:
- from certain parcel machine or post office that suits you – assign one preference
- as soon as possible – assign multiple preferences (in order of priority).

If you have assigned multiple preferences, we will send the shipment to the first parcel machine in the order of preference with lockers available or to the post office.

- International parcels that have no specific parcel machine assigned from the e-shop.
- National parcels for which a specific parcel machine or post office has not been selected as the place of delivery.
Parcel requirements:
- The parcel has a phone number and it matches the phone number associated with your account at minu.omniva.ee.
- The dimensions and weight of the parcel meet the requirements of the parcel machine’s terms of service.
- Identification is not required upon delivery of the parcel.

    - Document return
   - Personal delivery
    - Delivery to an adult
    - Recipient’s identification
    - Digital copy of the document
    - Document number registration

- Preferences do not apply for parcels ordered from e-shops that already have a parcel machine or PO box address assigned as the delivery destination upon purchase (either by the customer or the sender).
- The parcel does not meet the requirements – it exceeds the maximum dimensions allowed for parcel machine, weighs over 30 kg, or is missing a phone number.
- When you have changed the preferences after the parcel has been sorted, then new preferences are taken into account for following shipments.

- If the preferred parcel machine is full at the time of sorting, the parcel will be redirected to the next preferred destination.
- If there is only one preferred parcel machine listed and it is full at the time of sorting, the parcel will be redirected to the residence-based post office.
- If the only preference listed is the post office, the parcel will be sent there.

In case of a new phone number you can change is in My Data section. When you change your phone number a new security code is sent to the new number. Please insert and confirm it also in My Omniva environment.

To delete the data, you need to contact our customer support, who can delete the account. To delete the account, you have to give your phone number, first name and last name to the customer support.

If you select ‘First preference at minu.omniva.ee’ from the list of parcel machines in your e-shop, the parcel will be routed according to the preference you have set at minu.omniva.ee. The ‘First preference at minu.omniva.ee’ option makes it easier to choose a parcel machine in the e-shop, because you will not need to search for the right one from the full list. If you have selected ‘First preference at minu.omniva.ee’ from the list of parcel machines in the e-shop but have not set any preferences in My Omniva, we will send you a text message/email notification to add your preference to the list so that your parcel can be delivered.