When will we pay compensation?
We will pay compensation for direct damage, which occurs:
- if the postal consignment gets lost, i.e. we will confirm its loss, if it cannot be found despite our search
- if the postal consignment has been damaged or destroyed by our fault
- if we have failed to completely or partially collect the payment due upon delivery
We will make the compensation payment immediately after the damage or loss of the postal consignment has been confirmed. The compensation payment will be made in Euros.
We will make the compensation payment by bank transfer to the recipient’s bank account. The sender has the right to relinquish the compensation payment in his favour to the recipient and vice versa – the recipient may relinquish the compensation payment in his favour to the sender.
What is the amount of the compensation payment?
- We shall compensate for the actual value of the postal consignment. The actual value of compensation will become apparent, after you have presented documented evidence regarding the amount of loss: invoice, bank statement etc.
- Delivery charges which have already been made will also form a part of the amount of compensation.
- Regarding consignments of valuables, in case of their loss or the complete destruction of their content, we shall compensate for the value which has been declared for the consignment of valuables.
- If the postal consignment is not insured, i.e. if the postal item is not a consignment of valuables, then there is an upper limit to the amount of compensation of which no higher amounts will be paid, even if it is possible to prove that the amount which had been paid for the lost or damaged postal consignment was higher. m.
In which cases no compensation payment will be made?
- If the reason for the loss of the postal consignment or the damage of its content has been force majeure. In such a case you will still have the right to reclaim the delivery charges already paid for.
- We will not be responsible for the loss of the postal consignment, the lack or the damage of its content, if it has been caused by the sender’s fault or carelessness or by the type of the content of the postal consignment.
- We will take no responsibility, if no inquiry has been made within six months after the postal consignment was sent out.
Maximum amounts of compensation payments made for postal consignments
| Standard parcel | International: 40 SDR + 4,5 SDR/kg Domestic: 35 Euros per parcel |
| Parcel station | 320 Euros or 10,67 Euros/kg (if there is no evidence for the parcel’s value) |
| By courier within Estonia | 320 Euros |
| Courier transportation | 8,33 SDR KG |
| Courier Baltic | 320 Euros |
| Courier Europe | 320 Euros |
| EMS | For postal consignments containing documents, no more than 30 SDR; For postal consignments containing other goods, no more than 130 SDR. |
| Large size postal consignment sent by courier (domestic as well as international) | 512 Euros |
| Sending consists of several parcels (domestic as well as international) | 512 Euros (in case of partial damage, we will take responsibility according to the value assigned to each piece of the sending in proportion to the damage occurred to it) |
| Batch parcel | 35 Euros per parcel |
Where to refer to?
To our customer service.
What will happen thereafter?
We will make the compensation payment immediately after the damage or loss of the postal consignment has been confirmed. The compensation payment will be made in Euros to the bank account of the recipient of the compensation payment.
Exceptions!
- With Courier Baltic it is different: the sender may make a written application to the local service provider to claim compensation for the postal consignment not having been delivered as required, for its damage etc., within ten (10) days after the postal consignment was delivered. In case of the loss of the postal consignment, the written application needs to be made within ten (10) after the postal consignment was sent out
- An inquiry for an EMS postal consignment may be made within 4 months, after the postal consignment was handed over to us.
- Courier Europe: the recipient may make a written application for the compensation of the loss or damage of a postal consignment within six (6) months after the postal consignment was handed over to Eesti Post
- Courier Europe Regarding the confirmed loss or damage of postal consignments which have been sent to Finland, a written application may be made within six (6) working days after the postal consignment was handed over or its loss or damage was confirmed.
NB!
- The sender has the right to relinquish the compensation payment in his favour to the recipient and vice versa – the recipient may relinquish the compensation payment in his favour to the sender.
- If the user of this service makes an application for several shipments which have been addressed to several recipients, then the application needs to be made separately for each single shipment.