Only the user of the mailbox can order a “No ads” sticker. This means that the manager of the housing association cannot make this order.

You can submit a notification about not wanting to receive ads in the future at a post office as well. The sticker will be delivered to your mailbox within 10 business days after submitting the application. Once you have received the sticker, place it at a visible spot on your mailbox so that the mail carrier could see it. After you have put the sticker on your mailbox, unaddressed commercial material will no longer be delivered to your mailbox.

All direct mail carriers must take into account the sticker declining direct mail and may not deliver any unaddressed direct mail. Only addressed mail (including addressed direct mail and public information) will be delivered.

You can also order a new sticker even if your mailbox already has a sticker against unaddressed commercial material, but it is either worn, torn or has an unacceptable appearance or content (we do not accept stickers that restrict the content of advertisements).

If you wish to place a “No ads” sticker on your mailbox yourself, submit an application to us and add the sticker within 10 days. Keep in mind that the sticker must convey clearly that you do not wish to receive advertisements, but it cannot set any restrictions on the content of advertisements.

If you wish to receive advertisements again, remove the “No ads” sticker from your mailbox and, if possible, notify Omniva of your mail address by calling the customer service number 661 6616 or by sending an email to [email protected].

For information about the processing of personal data, see the AS Eesti Post Principles of Processing Customer Data, which are available here.

In order to receive the sticker, fill in the application to stop receiving ads

1. Which direct mail can be declined with the application/notification to stop receiving ads?
All unaddressed direct mail. Unaddressed direct mail does not include public information from the state and local government or direct mail addressed to you – these will continue to reach your mailbox.

2. How can I decline unaddressed direct mail?
To decline direct mail or to get new sticker for your mailbox, you will need to fill in the application to stop receiving ads on Omniva’s website or contact the nearest post office, where it will be filled in electronically. You cannot decline direct mail or order a new sticker by calling Omniva’s customer service.

3. You have submitted an application to stop receiving ads, but have not yet received the mailbox sticker
The sticker will normally be sent to your mailbox within 10 days of submitting the application. We recommend that you check your mailbox during this period so that you can put the sticker there when you receive it. Please note that the sticker is small and may be missed at first glance among other items. If you are sure that the sticker has not arrived in your mailbox, please contact [email protected] to request a new sticker.

4. Is the sticker on a mailbox necessary?
The sticker is necessary to ensure that no unaddressed direct mail is delivered to your mailbox. Mail carriers or couriers from Omniva and other delivery service providers operate based on the information on the mailbox.

5. You have installed an opt-out sticker but still received an advertisement.
The opt-out sticker must be respected by all advertisers and unaddressed advertisements must not be posted in your mailbox. Only the mail you have ordered (including addressed direct mail and public information) will be posted. Please send complaints to [email protected].

6. Town and rural municipality papers – advertising or public information?
State and local government publications and information media are public information and the opt-out sticker does not apply to them.

7. You wish to receive a new sticker (e.g. the sticker has been removed, damaged, etc.).
To receive a new sticker, please fill the direct mail form on Omniva’s website or contact the nearest post office.

8. You have placed a homemade ‘No direct mail’ sticker on your mailbox, but have not notified Omniva about it.
Please fill the direct mail form on our website or contact the nearest post office.

9. You have placed a homemade sticker on your mailbox that has a content restriction marking (e.g. you wish to receive only unaddressed election advertisements or unaddressed direct mail from a certain provider).
We do not accept ‘No direct mail’ stickers with content restrictions or any other markings. The ‘no direct mail’ sticker ensures no unaddressed direct mail will be delivered to a mailbox.

10. You received the sticker, but have not submitted the application to stop receiving ads.
This is probably a mistake. Please send a respective notification to [email protected].

11. You wish to decline unaddressed direct mail for a certain time period.
It is not possible to decline direct mail for certain time period. In that case, please submit an application to stop receiving direct mail on our website or at the nearest post office, and from the moment you wish to receive direct mail again, remove the sticker and fill the application form to stop receiving direct mail on our website or send a notification to Omniva’s customer service at [email protected] or by phone 661 6616.

12. You submitted an application to stop receiving direct mail and specified which direct mail you still wish to receive.
With the application to stop receiving direct mail, you decline all unaddressed direct mail. We cannot make content restrictions.

13. Is it possible to decline direct mail for a building with a shared mailbox?
Shared mailbox means a mailbox or slot inside the front door where all delivered mail is accessible from one place. It is possible to decline unaddressed direct mail for a shared mailbox if the residents install the appropriate label in the immediate proximity of the mail slot or on the shared mailbox. The label must show how many apartments use the shared mailbox and who wish to decline. In addition, the label must enable to change one’s preferences. The label containing apartment numbers and applications to stop receiving direct mail must be installed in the immediate proximity of the mail slot on the front door or on the shared mailbox. If it is installed away from the door or is not on the mailbox, then the mail carriers of both Eesti Post and other delivery service providers might not notice it and there is a risk that a mistake is made and direct mail still gets delivered.

Example of a label or sticker:

Apt. 1 No unaddressed direct mail, please!

Apt. 2 No unaddressed direct mail, please!

Apt. 3 No unaddressed direct mail, please!

Apt. 4

Apt. 5

etc.

If you have installed the label or sticker mentioned above, please let us know.

14. You wish to decline direct mail on behalf of somebody else (for example in the name of your neighbour if they lack the opportunity).
In this case, please insert the respective information into the comment field of the application. In general, we can accept only the application of the owner of the mailbox, but in special cases we accept the applications submitted by relatives or the close ones.

15. The apartment association wishes to decline or receive direct mail on a stand.
By law, apartment associations cannot make decisions concerning the use of private property (i.e. what may or may not be delivered to their mailbox) in the name of mailbox or apartment owners. We only accept the applications of mailbox users.

16. The manager or owner of the office building wishes to submit the application on behalf of all the companies in the building (i.e. address-based).
An application must be filled separately for each mailbox. In addition, office buildings cannot submit a joint, i.e. address-based application.

Only the user of the mailbox can order a “No ads” sticker. This means that the manager of the housing association cannot make this order.

You can submit a notification about not wanting to receive ads in the future at a post office as well. The sticker will be delivered to your mailbox within 10 business days after submitting the application. Once you have received the sticker, place it at a visible spot on your mailbox so that the mail carrier could see it. After you have put the sticker on your mailbox, unaddressed commercial material will no longer be delivered to your mailbox.

You can also order a new sticker even if your mailbox already has a sticker against unaddressed commercial material, but it is either worn, torn or has an unacceptable appearance or content (we do not accept stickers that restrict the content of advertisements).

If you wish to place a “No ads” sticker on your mailbox yourself, submit an application to us and add the sticker within 10 days. Keep in mind that the sticker must convey clearly that you do not wish to receive advertisements, but it cannot set any restrictions on the content of advertisements.

If you wish to receive advertisements again, remove the “No ads” sticker from your mailbox and, if possible, notify Omniva of your mail address by calling the customer service number 661 6616 or by sending an email to [email protected].

For information about the processing of personal data, see the AS Eesti Post Principles of Processing Customer Data, which are available here.

In order to receive the sticker, will in the application to stop receiving ads